Mithal Carrier Logistics Limited
Index/FAQ

Questions, answered

The things shippers ask us most. Can't find what you need? Call dispatch — a real person picks up.

Topics
8
Coverage
13+ countries
Reply time
~1 hour
01// Frequently asked

Good to know

01Which areas do you cover?

We run cross-border transit across the Eastern African corridor (Uganda, Tanzania, Rwanda, Burundi, D.R. Congo, South Sudan), the Horn (Somalia, Ethiopia, Eritrea) and Southern Africa (Zambia, Zimbabwe, Malawi, South Africa), and forward cargo worldwide by sea and air. We also handle local cargo across every county of Kenya, from the coast to the highlands, lakeside and northern frontier.

02Can you collect containers directly from the Port of Mombasa?

Yes. Container haulage from Kilindini, the port and the Inland Container Depots (ICDs) is our core service. We pre-position trucks to evacuate units quickly and avoid demurrage.

03Do you handle customs clearance?

We do. Our in-house clearing desk manages customs documentation and KRA processes at Mombasa, so clearing and haulage happen under one roof with no hand-off delays.

04Is my cargo insured?

Every consignment moves with goods-in-transit insurance as standard, under tamper-evident seals and 24/7 GPS monitoring.

05How do I track my shipment?

You'll receive an SMS tracking link the moment your cargo is dispatched. You can also enter your reference on our Track page or call dispatch any time.

06How fast can you deliver upcountry?

Nairobi is typically next-day, Central and Eastern 1–2 days, and the Rift Valley, Western and Nyanza regions 2–3 days, depending on the route and load.

07Do you carry perishables and pharmaceuticals?

Yes — our refrigerated fleet runs multi-temperature units with data-logged journeys to keep the cold chain intact from storage to destination.

08How do I get a quote?

Send us your cargo details, pickup point and destination via the quote form, phone or WhatsApp. Dispatch replies with a transparent, no-obligation rate — usually within the hour.

// Dispatch desk

Still have a question?

Dispatch is a phone call or WhatsApp away — and quotes are free.